Fulfillment Policy

Digital Goods Fulfillment

Thank you for visiting and shopping at http://www.toponexus.com. Following are the terms and conditions that constitute our Fulfillment Policy.

Processing Time

All orders are processed within 1 business day, unless otherwise specified as part of an event or timely course.

Delivery Methods of Digital Goods

Depending on the type of good or service you’ve purchased, you will receive your product with one, or more, of the following methods:

  • You will receive an email containing a document to download

  • You will receive an email containing a link to retrieve your good or service

  • You will be shown an immediate download link 

  • You will be sent login instructions to access your content

 

Questions or Concerns

If you have any questions on how to return your item to us, contact us. We’d be happy to help you!

Physical Goods Fulfillment

Domestic Shipping Policy

Thank you for visiting and shopping at http://www.toponexus.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 7–14 business days, unless otherwise specified as part of an event or timely course. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone if there is an issue with your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. Please be patient and contact us if you have concerns. Shipment to P.O. boxes or APO/FPO addresses is not supported at this time.

http://www.toponexus.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

http://www.toponexus.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

http://www.toponexus.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the U.S.

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Basecamp

141 State Street

Harbor Springs, MI 49740

231.242.4600

molly@toponexus.com

TOPOnexus

CONNECTING PEOPLE TO PLACE

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